About Us

about-us

For over 10 years, the RemoteWorks team has been supporting the Small to Medium-Sized Business (SMB) community with a complete range of IT products and services specifically tailored to meet the needs of the SMB market.

RemoteWorks is your one-stop shop for outsourced IT.

Our Corporate Mission

The RemoteWorks corporate mission is driven by an initiative to conduct business in accordance with the highest ethical and
professional standards. To this end, integrity, thoroughness, perseverance, competence, courtesy, and fairness have all been expressly built into our model. At RemoteWorks, we carefully consider the needs of our clients in order to craft intelligent solutions, respond with efficiency, and establish long-term relationships built upon trust and excellent service.

What makes RemoteWorks different?

  • RemoteWorks will thoroughly document the work effort and final system configurations in order to ensure a seamless handoff to your technicians and provide intuitive and explicit billing.
  • RemoteWorks fosters a culture of competence and respect, resulting in solid, long-standing employee / client relationships. Clients come to enjoy an efficient, consistent level of service that continually grows alongside a personal rapport with individual technicians.
  • RemoteWorks has developed an enhanced troubleshooting process. This process is implemented through a state of the art Customer Relations Management (CRM) package for tracking time and service history.
  • RemoteWorks takes pride in promptly responding to unforeseen events that can adversely affect customers. If clients reach out to RemoteWorks about an issue, they can expect to be contacted in short order, and not simply in accordance with formal Service level Agreement (SLA) terms and conditions.

Wholesale Partners

We develop reseller programs and partnerships with major manufacturers and vendors in order to offer clients:

  • Better prices on vendor products and services
  • Free trial periods on software and hardware
  • Introductions to state of the art vendor products
  • Our enhanced ability to service client technology through special vendor training and preferred support programs
  • Our enhanced ability to integrate the system requirem